Solarbird (solarbird) wrote,
Solarbird
solarbird

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I take it back about Comcast Business Internet support

I take back what I've said in the past about Comcast business internet support being better than their consumer level.

They've fucked up their internal routing of our mail for the third time, which means we can't contact comcast customer servers to deliver email. And despite the previous two times being in our customer records, they seem to have no idea what to do or even who should do it.

Primary support sent me to security assurance, because they couldn't deal with it. Security Assurance said they can't do anything about this kind of problem, and made me call back to primary support.

First tier primary support that time didn't even understand the problem, so they elevated me to tier 2, who just called me back also not understanding the problem. After eventually explaining in sufficiently small words, they've just told me they can't do anything about it and can't even escalate it and that I have to talk to security assurance. After I made it sufficiently clear that Security Assurance has insisted they can't do anything about this, he just kind of started repeating, "we cannot do anything about that here, we have no way to escalate it, you have to talk to security assurance."

This despite it being EXACTLY THE SAME FUCKUP AS THE PREVIOUS TWO TIMES AND IT'S ALL DOCUMENTED.

jfc.

eta: Aaaaaand I've been sent back to core support again. Because Security Assurance Doesn't Do Anything Like This.

eta2:: I am currently on hold. And elevated again to tier 2. And they're calling me back.

Also posted to ソ-ラ-バ-ド-のおん; comment count unavailable comments at Dreamwidth.

Tags: murknet
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