Solarbird (solarbird) wrote,

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aaaaaaaand Comcast had no open ticket for us

Aaaand Comcast had no open ticket for their routing fuckup (see previous post) which is why we never got a callback. Apparently the previous tier 1 tech entered the escalation ticket as a comment ticket instead of an escalation ticket. Or something.

Meanwhile, due to their routing fuckup - and keep in mind, this is the third time they've done the same damn thing - we've been unable to deliver mail to Comcast users for a week now.

Also posted to ソ-ラ-バ-ド-のおん; comment count unavailable comments at Dreamwidth.

Tags: murknet
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